ĭynamics 365 Marketing – This module has been substantially modified and updated for the Wrelease. This cloud-ERP is based on Dynamics NAV and has migration paths from other systems such as Dynamics GP and non-Microsoft platforms. It comes in two major versions, Sales Enterprise and the smaller Sales Professional.ĭynamics 365 Customer Service – A CRM for customer profiles, service cases, and other relationship management functions.ĭynamics 365 Field Service – This is a comprehensive add-on to Sales or Customer Service with a variety of additional capabilities for remote workers along with scheduling and dispatch capabilities.ĭynamics 365 Business Central – A robust cloud-based ERP system for SMB and Mid-Market organizations to run their accounting systems, finance, supply chain, manufacturing, and operations activities. Learn more at our sister company for CRM consulting ĭynamics 365 Sales – A customer relationship management (CRM) for sales management, customer profiles, and pipeline. The following is a brief commentary on the popular Dynamics 365 applications that you may see online. Modules and Applications within the Dynamics 365 and Power Platform - Explained With the new Wrelease coming out on April 1, 2021, now may be a good time to review the various naming conventions and versions of Dynamics 365 giving special focus to components relevant to the Dynamics GP (Great Plains) users within the SMB and Mid-Market space in Canada and the United States (those under $1 billion in annual sales). The question often comes up, what are the different versions of Microsoft Dynamics 365? Architecture, Engineering and Construction (AEC)Īt GP Support North, our focus is on support for Microsoft Dynamics GP (Great Plains) including upgrades, training, integrations, and general Support Desk functions.International Microsoft Dynamics Partners.National Microsoft Dynamics ERP Partners.Regional Microsoft Dynamics ERP Partners.Microsoft Dynamics 365 provides the exceptional potential to streamline businesses, improve customer relations, and enhance business productivity while reducing costs. When your needs change, you can effortlessly search for an app that can help you.ĭynamics 365 helps to increase employee productivity since they have access to tools and insights required to make the most suitable decisions. This makes solutions easy to understand and use. If you use Dynamics 365, you will be able to easily search and find the apps that you and your business need. Dynamics 365 can also help you reduce costs significantly as you can eliminate the need to manage your own data center and servers. This has the potential to be much cheaper as you have the option to buy only what you need instead of paying for a complete package. Savings and expenses are the critical factors and having an operational cost, and a subscription model is far more flexible than having capital costs. You can personalize the customer experience and measure and track the health of customer relationships and use pre-built KPIs to understand the customer journey with real-time updates accurately. When your requirements change, you need to add the applications that help you grow.ĭynamics 365 joins any customer data to get a complete picture of the customer’s buying history. The system can create a solution that suits your needs. Some of the benefits of using Dynamic 365 include:ĭynamics 365 is built to be simple as you only need to do add individual apps that work both on their own or together. Microsoft Dynamics 365 is the only cloud-based solution that offers all you need for CRM and ERP in one place, that work seamlessly together across several business units, such as sales, operations, marketing, project service automation, and more. This provides your team with the practical tools they need to improve customer relationships, close more deals effectively, and be more productive. It alleviates the need to jump between programs by combining all essential sales, marketing, and customer service applications in one single platform. It has been beneficial to businesses, enabling them to improve their sales and customer service processes, as well as to increase employee productivity.ĭynamics 365 helps businesses accelerate and expedite communication and improve customer relationships through a comprehensive suite of productivity tools. Microsoft Dynamics 365 is a cloud-based enterprise resource planning (ERP) and customer relationship management (CRM) system. It was released by Microsoft in July 2016 and became available for general release in November 2016. Dynamics 365 addresses your ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) needs, including over a dozen apps and add-ons.
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